Shipping policy

Shipping Policy

Thank you for shopping with Shanley Customs! We appreciate your support of our small business.

Processing Time

All of our products are handmade or made to order. Processing times typically range from 3–10 business days, depending on the product and current order volume. During holidays, sales, or new product launches, processing times may be longer.

Please note that processing time is separate from shipping time.

Shipping

Once your order has been completed, it will be shipped using the shipping method selected at checkout. Delivery times are estimated by the shipping carrier and cannot be guaranteed.

Once your package has been shipped, you will receive a confirmation email with tracking information.

Shipping Delays

Shanley Customs is not responsible for shipping delays caused by the carrier, weather, holidays, or other circumstances beyond our control.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for packages shipped to an incorrect address provided by the customer.

If you notice an address error, contact us as soon as possible. We can only update your address if your order has not yet shipped.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Shanley Customs is not responsible for lost or stolen packages. If you believe your package is missing, please contact the shipping carrier directly to file a claim.

Damaged Packages

If your order arrives damaged, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging. We’ll work with you to resolve the issue as quickly as possible.

Questions

If you have any questions about your order or shipping, please don’t hesitate to contact us. Thank you for supporting our small business—we truly appreciate you!